Service

In order to focus on your job, you need to be able to trust your machine and its associated equipment. If anything goes wrong, we want to provide you with rapid, high quality service to ensure the shortest possible downtime.

Remote assistance with RC™ Connect

In connection with the launch of the Rototilt Control concept, it will be possible for anyone using the RC™ System control system to obtain remote assistance. This is made possible through the RC™ Connect app, which is part of our investment in more accessible service and support. Through support, troubleshooting and the updating of the software in your control system, you can reduce your downtime and focus on the things that actually produce results in your work. To get started, simply download the app from the App Store or Google Play and sync with your control system via the display in your cab. You can read more about the concept and other products in Rototilt Control by clicking below.

Rototilt® Fully Synthetic Oil

By constantly improving our products and spare parts, we can increase the service life of your tiltrotator. In 2022, we launched Rototilt® Fully Synthetic Oil, which is specially designed for the worm gears in Rototilt’s tiltrotators. The new oil has better lubricating properties than equivalent mineral oils, can withstand larger differences in temperature, offers good compatibility with mineral oils and delivers low mechanical friction. This means a longer service life for your tiltrotator and better overall economy. Particles can easily be removed from the worm gear by changing the oil.

Service and Repairs

At times, additional measures are required to resolve technical or mechanical problems. When you need local servicing advice, help with repairs or the replacement of spare parts, we recommend that you contact your local dealer or service workshop. You can also browse our spare parts catalogue. Rototilt® collaborates with local companies right around the world to provide you with the fastest and highest quality service possible. Thanks to our third-party warehouse, we are now able to supply spare parts with significantly shorter delivery times, transporting to the whole of Europe and the world. This ensures better overall economy and means that you can get back to work more quickly.

Two-year warranty

As a supplier, we always give you a 2-year warranty on all tiltrotators and machine couplers from Rototilt. The warranty comes into force immediately upon delivery, and no registration is required. Plain and simple. When you need help, just contact your dealer as usual. They will then send us a claim for a complaint. Rototilt’s general warranty conditions apply. The warranty applies to tiltrotators delivered in 2017 or later and machine couplers delivered in 2023 or later. Note that local variations may occur. We recommend that you contact your dealer or Rototilt representative for more information about what applies in your particular case.

Spare parts

You can always find spare parts for your tiltrotator system quickly, securely and easily in Rototilt’s web catalogue.

Frequently asked technical questions

What is a tiltrotator?

A tiltrotator is mounted between your machine coupler and your tool. This allows you to tilt the tool and rotate it 360° for easier access around, above and below, making possible a number of profitable new tasks. Read more here.

What’s the difference between a machine coupler, an attachment frame and a quick coupler?

Your machine coupler is mounted on the excavator, enabling you to switch between tools. The attachment frame is located on the top of the tiltrotator and can be connected to the machine or a machine coupler. The quick coupler is located under the tiltrotator, making it possible to use a tool that has the corresponding system.

What is a “fully automatic quick coupler system”?

We refer to our QuickChange™ technical solution as a “fully automatic quick coupler system”. It allows you to disconnect and connect tools or tiltrotators quickly and automatically without leaving your cab.

What tightening torques apply to the bolted joint between the worm wheel and the quick coupler?

Here you will find a summary of the tightening torques for our tiltrotators. A PDF will open in a new tab.

Tightening torques R1
Tightening torques R2
Tightening torques R3
Tightening torques R4
Tightening torques R5 – R8

Here you will find a summary of the tightening torques for our tiltrotators. A PDF will open in a new tab.

Tightening torques R1
Tightening torques R2
Tightening torques R3
Tightening torques R4
Tightening torques R5 – R8

Is my tiltrotator from Rototilt® filled with oil or grease?

When we launched the RT60 tiltrotator in 1997, we switched to oil-filled rotor housings. Our research director, Richard Larker, explains more:

“Oil has special properties that are particularly beneficial for tiltrotators. Cog contact in a worm gear is characterised by significant friction, which produces heat. This heat is dissipated by the oil to the entire rotor housing, which is something that does not occur with grease.”

When we launched the RT60 tiltrotator in 1997, we switched to oil-filled rotor housings. Our research director, Richard Larker, explains more:

What oil should I use and how often should I change it?

Rototilt recommends oil with part no. 5418952, which is available in 5-litre containers. The first oil change should take place at 500 hours. After that, perform oil changes every 1,000 hours.

How often should the oil level be checked?

The oil level should be checked every 160 hours. It is checked by tilting the tiltrotator approximately 20°. The oil level should then be at the lower edge of the filler hole.

How much oil does the rotor housing hold?

R1, RT10 = 0.2 l
R2, RT20B = 0.45 l
R3, RT30 = 1.0 l
R4, RT40B = 1.5 l
R5, R6, RT60 = 2.0 l
R8, RT80 = 3.0 l
R9 = 5.0 l

What colour paint should I use for my Rototilt®?

Rototilt uses a quick-drying polyurethane paint.
Colour codes RAL:
Red, 3002.
Black, 9005.

Can I use an RC series tiltrotator with the ICS™ control system?

No, it won't work.

Can I retrofit QuickChange™ to my tiltrotator?

Yes, it will be possible to retrofit QuickChange on tiltrotators in the RC series.

Does RC™ Connect provide access to remote support if I use ICS™?

No, RC™ Connect can only be used together with RC™ System.

How long is the warranty period for Rototilt’s products?

For tiltrotators and machine couplers sold by Rototilt Group or Rototilt’s dealers, the warranty period is 24 months from the date of delivery. The warranty period starts no later than 6 months after the date of delivery from the factory.

For all other work tools or all other equipment sold by Rototilt Group or Rototilt’s dealers, the warranty period is 12 months from the date of delivery.

Term glossary

Do you need help with explanations of our various abbreviations and designations? Look at Rototilt’s term glossary here.